Saturday, June 11, 2005

A Hypothetical Question To Ponder

Let’s be hypothetical here, shall we? Say you run a services business, your customers pay $200/hour for your service engineers. Say your customer may need your engineer any time of day and any day of year. Say your engineer gets dozens of service calls in a year, at odd times. Would you or not pay $18/hour for a pager your engineer can carry? Especially if the engineer is of the type that loves outdoors and is away from the cities during the weekends, where the cell phone may not pick. Granted you pay $50/month for the engineer’s cell phone, would you or not pay $216/year for the pager, which can be recovered in the first hour of a single page? Then, think of the peace of mind and in extension the satisfaction your customer gets in being able to reach the engineer anywhere anytime. Just a hypothetical question :)

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